If your question is not listed below, please visit the CP User Guide and User FAQs for more indepth documentation and how to information.
General:
- I cannot access my domain via host name. Why?
- What are the directory paths for my site?
- I want to have a secure order page. How do I access and use SSL?
- How do I create a password protected directory?
- Where do I find the site statistics?
- How do I make coInnovate my home page?
- How do I move my current site to coInnovate?
Control Panel:
- How do I access my Web-based control panel?
CGI:
- Where are my pre-installed CGI scripts like guestbook located?
FTP:
- How do I upload files to the Web directory?
E-mail:
- How do I configure my e-mail account?
- My e-mail is getting rejected when I send it to my domain. Why?
- Does each account include an autoresponder?
- How do I configure e-mail forwarding?
- How do I access the subscribable mailing lists?
FrontPage:
- What are FrontPage extensions and do you support them?
- How is technical support for FrontPage extensions provided?
- How do I publish My FrontPage 2000 Web to the server?
How do I upload files to the Web directory?
You have two alternative ways to upload your site to the server:
- Using PC based FTP agents, such as WS_FTP or CuteFTP;
- Using the built-in web-based FTP agent like WebShell (see your control panel or the Control Panel User Guide for more details).
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I cannot access my domain via host name. Why?
Once you receive the confirmation e-mail that your account has been setup, you should be able to access your domain instantly via IP address. However, due to how the Internet is connected, it can take 3 to 5 days for the DNS changes to propagate through all of the Internet's backbone before your domain becomes live via domain name. During this time your domain may even be assessable by host name and then mysteriously quit. This is also part of the propagation process, as it simply depends on what routers your request takes to get to the domain. If you are attempting to access your Web-based control panel, you should have received instructions in our response email on how to access it before the domain goes live. Please contact us if you need further assistance regarding this issue.
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What are the directory paths for my site?
| Sendmail | /usr/sbin/sendmail |
| Perl v5.6.1 | /usr/bin/perl |
| Domain | /hsphere/local/home/username |
| Html docs | /hsphere/local/home/username/domain |
| cgi-bin | /hsphere/local/home/username/domain/cgi-bin |
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Where are my pre-installed CGI scripts like guestbook located?
| Guest Book | http://www.yourdomain.com/cgi-bin/guestbook |
| Bulletin Board | http://www.yourdomain.com/cgi-bin/bbs |
| Chat | http://www.yourdomain.com/cgi-bin/chat |
| Counter | http://www.yourdomain.com/cgi-bin/counter |
| FormMail | http://www.yourdomain.com/cgi-bin/formmail |
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I want to have a secure order page. How do I access and use SSL?
Secure Sockets Layer protocol (SSL) is a standard for transmitting confidential data such as credit card numbers over the Internet. SSL requires a dedicated IP because name-based hosting does not support data encryption in HTTP requests. For more specific details about securing your connections through SSL, visit the Control Panel User Guide.
After setup is complete, to access the page via a Secure Socket simply change the page link from "http" to "https" as in the below example:
Unsecured: http://www.yourdomain.com/sample.html
Secure: https://www.yourdomain.com/sample.html
Note: Do not use https links for all of your Web pages as this will dramatically decrease your site load times and dramatically increase our server resources. Only use it on pages that require Secure Sockets like order forms or personal information transactions.
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How do I create a password protected directory?
You can manage permissions via the WebProtect section of your control panel. This activates htProtect, a browser-based shell application that allows you to password protect any file and directory of your Web site.
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Where do I find the site statistics?
1. Log on to your Web-based control panel.
2. Click on the "Stats" icon.
3. Turn on Webalizer and ModLogAn by the associated OFF icons.
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How do I make coInnovate my home page?
Microsoft Internet Explorer
1. Go to http://www.coinnovate.net (or http://www.coinnovate.com)
2. Click "Tools" on the menu bar
3. Click "Internet Options..."
4. Select the "General" tab
5. Under Home page, click "Use Current"
Netscape Communicator 4.xx
1. Go to http://www.coinnovate.net (or http://www.coinnovate.com)
2. Click "Edit" on the menu bar
3. Click "Preferences"
4. Click the "Navigator" link
5. Under Home page, click "Use Current Page"
Netscape 3.0
1. Click the "Options" on the menu bar
2. Click "General Preferences"
3. Select the "Appearance" tab
4. In the "Startup" section, click the "Home Page Location"
5. In the "Startup" section, type http://www.coinnovate.net (or http://www.coinnovate.com)
Netscape 2.0
1. Click the "Options" on the menu bar
2. Click "General Preferences"
3. Select the "Appearance" tab
4. Type http://www.coinnovate.net (or http://www.coinnovate.com)
as your "Start With: Home Page Location"
AOL Web Browser
1. Click on "Preferences"
2. Change the Home Page location to http://www.coinnovate.net (or http://www.coinnovate.com)
WebExplorer (OS2 Warp)
1. Click "Configure" on the menu bar
2. Click "Servers"
3. Type http://www.coinnovate.net (or http://www.coinnovate.com) as your "Home Document URL"
4. Click the "Load at startup?" checkbox
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How do I move my current site to coInnovate?
Every situation is different, but generally, there are 5 basic steps in moving your site from your current hosting company to coInnovate.
- Select and order your hosting package.
- Move the contents of your current site to your new server and setup e-mail accounts, forwarders, autoresponders, etc.
- Test, test, test and then test some more.
- Change the nameserver for your domain at the registrar where your domain is registered. In 24 to 48 hours, your changes should start to take effect. It may take serveral days for all DNS servers worldwide to be updated.
- Delete the files from your old host and close the old account.
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How do I access my Web-based control panel?
Go to http://www.yourdomain.com/login.html and log on with the username and password we supplied you in your confirmation e-mail.
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How do I configure my e-mail account?
From your Web-based control panel, click on the "e-mail" icon. You can add a new e-mail resource from the "Object" section. Remember each plan has a maximum number of e-mail accounts. For more information, refer to the Plan Comparison Chart.
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My e-mail is getting rejected when I send it to my domain. Why?
There are 3 possible reasons your e-mail is being rejected when you send to your domain.
1) Your domain name has not yet fully propagated through the Web and some routers cannot find your site on the new server, thus sending back a failure. Please allow up to 72 hours for your domain name changes to propagate through the Web after the DNS updates have been completed.
2) You do not have an e-mail alias configured for that name. Create an alias and configure it to catch all e-mails sent to it and other addresses that are not specifically defined, then forward them to the main or another user. You can activate the catch all e-mail address by toggling the OFF button.
3) E-mail was not enabled on your account due to a request or an error. Contact our support staff regarding this issue.
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Does each account include an autoresponder?
coInnovate's Grandé advanced plan includes 10 autoresponders and the Greata standard plan includes 5 at no additional cost. Additional autoresponders are available for at a rate of $0.40 per autoresponder per month.
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How do I configure e-mail forwarding?
This can be configured in your Web-based control panel. Click on "e-mail" icon. You can add or edit e-mail resources from the "Object" section. Remember each plan has a maximum number of e-mail accounts.
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How do I access and use the subscribable mailing lists?
To create a new mailing list:
- Log into your Web-based control panel.
- Click on "e-mail" icon.
- At the bottom of the "Object" section, click on the "Add new mail resource" link.
- Choose "Mailing List" from the drop-down box and enter an e-mail address and comment, if desired.
After you have created a mailing list, you need to configure it according to your needs. Remember each plan has a maximum number of e-mail accounts. For more information, see the Configuring Mail List Settings section of the User FAQ.
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What are FrontPage extensions and do you support them?
FrontPage is a Microsoft Web page creation tool that requires special server extensions to function properly. FrontPage extensions, available on all accounts, are CGI programs that provide for the server-side implementation of FrontPage. For more information and support concerning FrontPage performance, please visit Microsoft FrontPage FAQ.
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How is technical support for FrontPage extensions provided?
We will support this installation as well as the maintenance of these extensions on your site. For support concerning FrontPage performance, please visit Microsoft FrontPage FAQ.
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How do I publish My FrontPage 2000 Web to the server?
To publish My FrontPage 2000 Web to the server do the following:
- Open your site locally through FrontPage, by using the "File" pull-down menu, and selecting "Open Web".
- Select the FrontPage Web you want to open, and click on "Open". If the Web you want to open is not listed use the "Look In" pull-down menu to locate the Web.
- When the Web loads into FrontPage, select "Publish Web" from the "File" pull-down menu.
- Enter the Destination Web Server (i.e., www.yourdomain.com), then click "Publish".
- Enter the username and password for your hosting account, then click "Ok".
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